Privacy Policy
Last Updated: June 2026
1. Information We Collect
We may collect personal information including your name, email address,
phone number, country of residence, account credentials, and customer
support communications.
We also collect service-related information necessary to deliver eSIM
and virtual phone number services, including:
- ICCID
- eSIM ID
- SM-DP+ Address
- Activation Codes
- LPA Strings
- QR Code Payloads
- Virtual Number Assignments
- Service and Activation Status
2. Payment Processing
Payments are processed securely through third-party payment providers.
We do not store full payment card details.
We may store transaction references, payment confirmations,
purchase history, refund records, and fulfillment information
required to process purchases and provide support.
3. eSIM Services
To activate and manage your eSIM service, we may store information
such as ICCID, eSIM identifiers, activation details, SM-DP+
addresses, QR payloads, installation status, and network assignment
information.
This information is used solely to deliver, maintain, troubleshoot,
and support your eSIM services.
4. Virtual Phone Number Services
If you purchase a virtual phone number, we may store the assigned
number, service status, and related operational records required to
provide the service.
SMS messages may be temporarily processed to deliver verification
codes and related communications. Message data may be retained only
as necessary for service delivery, fraud prevention, troubleshooting,
or legal compliance.
5. How We Use Information
We use collected information to:
- Create and manage accounts
- Deliver eSIM services
- Deliver virtual phone number services
- Process payments and refunds
- Provide customer support
- Improve our products and services
- Send important service notifications
- Prevent fraud and abuse
- Comply with legal obligations
6. Fraud Prevention & Security
We may use collected information to detect suspicious activity,
prevent unauthorized access, combat fraud, monitor abuse of virtual
number services, and investigate security incidents.
Accounts involved in fraudulent, abusive, illegal, or prohibited
activities may be restricted or terminated.
7. Information Sharing
We share information only when necessary to operate our services.
- eSIM and telecommunications partners
- Virtual number providers
- Payment processors
- Cloud hosting and infrastructure providers
- Customer support platforms
- Legal or regulatory authorities when required by law
We do not sell your personal information.
8. International Data Transfers
Because our services operate globally, your information may be
processed or stored in countries outside your country of residence.
By using our services, you consent to such transfers where permitted
by applicable law.
9. Data Retention
We retain information only for as long as necessary to provide
services, maintain accounts, prevent fraud, comply with legal
obligations, and resolve disputes.
When information is no longer required, it is securely deleted or
anonymized.
10. Security
We implement reasonable technical and organizational safeguards,
including encrypted communications, access controls, monitoring,
and secure cloud infrastructure.
However, no method of transmission or storage is completely secure,
and we cannot guarantee absolute security.
11. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Request data portability
- Withdraw consent where applicable
12. Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
13. Cookies & Analytics
We may use cookies, analytics tools, and similar technologies to
improve performance, understand usage patterns, enhance user
experience, and prevent fraud.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes
become effective when posted on this page.
15. Contact Us
If you have questions regarding this Privacy Policy, please contact us.